Refund Policy
Try UnTrack for 90 days. If it isn’t right for you, send it back for a full refund, no questions asked.
Last updated September 26, 202690-day money-back guarantee
You have 90 days from the delivery date to request a refund, for any reason. You don’t need to explain why, and the sleeve doesn’t need to be unused.
How to start a return
- Email support@tryuntrack.com with your order number.
- We’ll reply within 24 hours on business days with the return address and instructions.
- Ship the item back within 14 days of receiving those instructions.
Return shipping
[We cover return shipping within the US and email you a prepaid label.] Original shipping is free, so there is nothing to deduct.
Bundles & free gifts
For an UnTrack Family Kit, you can return the whole kit or only some sleeves. We refund the price of the sleeves you send back. [Free Key Fobs and RFID Shielding Cards can be kept.]
When you’ll get your money
We issue the refund within [5 business days] of receiving your return, to the original payment method. Your bank may take a further 5–10 business days to show it.
Damaged or defective items
If your sleeve arrives damaged or stops working, email a photo to support@tryuntrack.com. We’ll send a free replacement, and you don’t need to return the faulty one.
Exchanges
The sleeve comes in one size. If you’d like a different pack, return your order for a refund and place a new one.